Privacy Policy

Privacy Policy

Introduction

Welcome to https://companion-care-lozano-texas.primarycareaid.com (hereafter referred to as “Companion Care Lozano Texas,” “we,” or “our”). We are dedicated to protecting your privacy and ensuring the security of your personal data. This comprehensive Privacy Policy outlines our practices regarding the collection, handling, and protection of information from our website users, customers, and subscribers.

Scope

This policy covers all aspects of our online presence, including but not limited to:

  1. Our official website at https://companion-care-lozano-texas.primarycareaid.com.
  2. Any mobile applications or services offered by us.
  3. Interactions through various digital channels, such as emails, phone calls, and text messages.
  4. All products and services provided under our brand.

Please note that this policy does not extend to third-party websites or services linked from our platform. These external entities have their own privacy policies, and we encourage you to review them before providing any personal information.

Processing Activities

This Privacy Policy governs your interactions with us in the following scenarios:

  • Using our applications and services as an authorized user.
  • Visiting our websites linked to this policy.
  • Subscribing or unsubscribing from our newsletters, emails, or other communication channels.
  • Providing feedback or participating in surveys.

Personal Data Collection

We collect several types of personal data, including:

  1. Account Information: Details required to create and manage your user account, such as usernames, passwords, and profile settings.
  2. Payment Information: Credit card details, billing addresses, and payment history for processing transactions.
  3. Financial Information: Savings, investment, or insurance-related data if you choose to share it with us.
  4. Purchase Information: Items bought from our e-commerce platform, including quantities, prices, and delivery addresses.
  5. Mobile Device Identifiers: Unique device IDs, operating system information, and mobile network data for analytics and improved user experience.
  6. Location Data: GPS coordinates or address details when you opt into location services.
  7. Feedback and Reviews: Content from customer feedback forms, product reviews, and satisfaction surveys.
  8. Social Media Information: Data from social media platforms (if connected) to enhance your user experience.
  9. Product Interest: Information about products you view, search for, or purchase on our website.

We collect this data through various methods: direct user input, forms, surveys, and automated technologies like cookies and tracking pixels. Additionally, we may receive personal data from third parties, such as payment processors or identity verification services.

Cookies

To enhance your experience and provide valuable insights, we use cookies on our website. Cookies are small text files stored in your browser that serve multiple purposes:

  1. Strictly Necessary Cookies: Ensure the basic functionality of our website, allowing you to navigate through pages.
  2. Preference Cookies: Remember user preferences, such as language settings and display options.
  3. Analytics Cookies: Track website usage statistics, helping us understand how users interact with our site.

Users have control over non-essential cookies through our Cookie Manager, where you can manage your preferences.

Retention and Deletion

We retain personal data for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required or permitted by law. Once the purpose has been met or if the data is no longer needed, we will delete or anonymize the information securely.

Security Measures

We take robust measures to protect your personal data:

  1. Implementing encryption for secure communication and data storage.
  2. Employing secure third-party processing partners who adhere to strict privacy and security standards.
  3. Regularly reviewing and updating our security protocols to address emerging threats.

Children’s Privacy

We are committed to protecting the privacy of children under 18 years old. Our services and website are not intentionally designed for or marketed to children, and we do not knowingly collect personal data from them.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data:

  • Access: Request access to the personal information we hold about you.
  • Rectification: Ask us to correct or update inaccurate or incomplete data.
  • Erasure (Right to be Forgotten): Demand the deletion of your data in specific circumstances.
  • Restriction: Limit our processing of your data for certain purposes.
  • Portability: Receive your personal data in a structured, commonly used format.
  • Objection: Object to or opt out of processing activities based on consent.
  • Non-Discrimination: Be free from unfair treatment due to exercising your rights.

To exercise these rights or have any data-related queries, please contact our dedicated privacy team at:

Email: [email protected]
Address: Privacy Team, Companion Care Lozano Texas, [Your Address]

Changes to Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any significant changes will be posted on this page, and the updated policy will be effective immediately after publication. We encourage you to review this page periodically for the latest information.

Contact Information

For any questions, comments, or requests related to privacy or data protection, please contact us using the details provided above. We value your feedback and are committed to addressing your concerns promptly and professionally.